1. Order details

   1. Complainant *

   2. Order number/Invoice number *

      Please provide at least one number.

   3. Person submitting the complaint *

      • +

2. Reason for complaint *

   • Goods not compliant with the order
   • Mechanical defect of the product
   • Product does not function properly

3. Complaint description

   This section will be activated after selecting the reason for the complaint.

   1. What does the issue concern? *

      • Missing product in the order
      • Incorrect product
      • Product with parameters different from those ordered

   2. Order discrepancies concern *

      • Incorrect colour temperature
      • Incorrect power version of the luminaire
      • Control options
      • Product from a different product family
      • Incorrect amount / incomplete product

   3. Additional description of the issue

   4. Additional attachment (if required) (formats: JPEG, PNG, PDF)

   1. *

   2. Does the packaging show signs of damage? *

      • Yes
      • No

   3. Was the damage visible before installation of the luminaire? *

      • Yes
      • No

   4. Please prepare and submit a scan of the complaint report drawn up in the presence of the UPS courier within 5 business days from the delivery date. This document constitutes the basis for acknowledging the complaint as valid by AQForm. * (formats: JPEG, PNG, PDF)

   5. photos of luminaire damage * (formats: JPEG, PNG, PDF)

   6. Additional description of the issue

   1. Product catalogue number *

   2. Product installation information

      • product installation date: *
      • The installation was carried out by a certified professional

   3. Installer contact information

      • +

   4. Number of claimed luminaires *

   5. After how long did the symptoms appear *

      • Immediately
      • Within the first hour of use
      • Within the first day of use
      • After a few days
      • After a few weeks or longer

   6. Information about the location where the luminaire was used

      • construction works were carried out at the site during the failure
      • the luminaire was used indoors
      • In which room was the luminaire installed? *
      • the luminaire was installed in a sheltered area

   7. Light source information *

      • the luminaire has an integrated light source

   8. Were any modifications applied to the luminaire?

      • Shortened luminaire power supply cable
      • Change of the luminaire's default settings
      • Non-standard method of luminaire connection

   9. What does the issue concern? *

      • The luminaire does not light up
      • The luminaire emits unusual noises
      • The luminaire emits too low / too high output
      • Problem with luminaire control

   10. Which dimming or lighting control system was installed? *

   11. Is the dimmer connected to other luminaires? *

       • Yes, of the same type
       • Yes, of a different type
       • No

   12. Number of connected luminaires (including the claimed one) *

   13. Which other luminaires are connected to this dimmer (manufacturer, model, number of other luminaire types)? *

   14. Additional description of the issue

   15. Optional attachments (formats: JPEG, PNG, PDF)

* Required fields